At Trosé, every order is handled with precision and care.
From processing to delivery, we strive to ensure a seamless and timely experience for our customers. Please review the details below to understand our shipping timelines and policies.

1. Order Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays)
• You will receive an order confirmation email once your order is placed

2. Shipping Locations

We currently ship to:

• Domestic locations: India

3. Shipping Timeframes

Estimated delivery times:

• Standard Shipping: 5–10 business days
• Express Shipping: 2–5 business days (additional charges applicable)

4. Shipping Charges

• Shipping charges are calculated at checkout based on your location and order value
• Free shipping is available on orders above ₹8000

5. Order Tracking

Once your order has been shipped:

• A shipping confirmation email will be sent
• A tracking link will be provided to monitor your shipment

6. Delayed Shipments

While we work with reliable courier partners, delays may occur due to unforeseen circumstances.
If your order has not arrived within the estimated timeframe, please contact us — we’re here to help.

7. Incorrect Address or Failed Delivery

• Please ensure your shipping address is accurate at checkout
• We are not responsible for delivery failures due to incorrect or incomplete addresses
• Re-shipping charges may apply for returned shipments

8. Damaged Packages

If your package arrives damaged:

• Please notify us within 48 hours of delivery
• Share clear photos of the package and product for assistance

9. Contact Us

For any shipping-related questions or concerns, please contact us:

Email:support@troseathliv.com