Refund and Returns Policy
Last updated: December 23, 2025
At Trose, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.
1. Eligibility for Returns
You may request a return if:
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The item is unused, unworn, unwashed, and in its original condition
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Original tags, labels, and packaging are intact
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The return request is made within 14 days of delivery
Items showing signs of wear, damage, or alteration will not be accepted.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or refunded:
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Innerwear or intimate apparel (if applicable)
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Items purchased during sale, clearance, or promotional offers
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Gift cards or store credits
3. How to Initiate a Return
To request a return, please contact us at:
Email:
Include:
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Order number
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Reason for return
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Clear images of the product (if damaged or incorrect)
Once approved, return instructions will be shared with you.
4. Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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We recommend using a trackable shipping method
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Trose is not responsible for lost return shipments
5. Refund Process
Once your return is received and inspected:
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Approved refunds will be processed within 5–10 business days
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Refunds will be issued to the original payment method
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Shipping charges are non-refundable
You will be notified once the refund has been completed.
6. Exchanges
We currently do not offer direct exchanges.
If you wish to replace an item, please return the original product and place a new order.
7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos.
We will arrange a replacement or refund at no additional cost.
8. Order Cancellations
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Orders can be cancelled within 5 hours of placement if they have not been shipped
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Once dispatched, orders cannot be cancelled
9. Contact Us
If you have any questions about returns or refunds, please contact us:
Email: partnerships@troseathlive.com